We are aware of a recent article regarding a former sales agent, Mr Eu Zhiyong Eric, and we understand the concerns raised. We would like to clarify the facts and assure all homeowners of Tab Gallery’s continued commitment to transparency, integrity, and customer trust.

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1. Background of the Incident

Earlier this year, one of our interior designers, Mr Eu Zhiyong Eric, was found to have sent personal messages to clients, misrepresenting that the OCBC account listed in the signed contract was allocated to “our sister company – M2 Branches”, and instructing them instead to transfer payments to a different POSB account that was not related to Tab Gallery or its associated companies.

These instructions by Mr Eu were unauthorised and fraudulent. Upon discovery, Tab Gallery immediately reached out to all his clients to inform them of the situation and verify their payment records. We also issued an official public notice on our social-media platforms to alert the public about Mr Eu’s fraudulent activities. We also lodged a police report and terminated his contract.

Our internal review found that Mr Eu had diverted renovation payments by sending personal messages to clients asking them to transfer payments to his POSB account rather than Tab Gallery’s official payment account stated in the signed contracts. These payments were not received by the company, and the matter is now under active police investigation.

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2. Official Company Payment Policy

Tab Gallery has never changed its official bank account.

All payments to the company must be made strictly to the account stated in your signed renovation contract, which is held under Tab Gallery and its associated companies’ registered UENs — never to any individual’s personal or alternative account.

As part of our standard operating procedure, a payment receipt is emailed to each client after every transaction. The email also includes the following important reminders:

A few important notes:

1.            Communication: To ensure clear and consistent communication, we encourage you to keep all discussions within the group chat that we have set up for you with our ID and management upon signing the contract. This allows us to provide seamless support and ensures that everyone stays informed.

2.            Payment: Kindly ensure that all payments are made only via the mode of payment stated in the contract. This ensures that your payments are securely processed and accurately recorded.

We urge all customers to make payment only to the account details printed in your signed contract. Our authorised payment details have remained unchanged since the companies’ incorporation.

Communications should always be within the group chat, which is a safeguard to ensure accountability and cross-checking.

If you have any doubts or wish to verify payment instructions, please contact our Main Office directly at 6916 0960 or email hello@tabgallery.com.sg before making any transfer.

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3. Our Response and Cooperation

Following the discovery of this case, Tab Gallery has been fully cooperating with the Singapore Police Force and has provided all relevant documentation and evidence to assist in the investigation.

We have also been in close contact with CaseTrust to support affected clients and provide the necessary records.

Our legal team is actively involved in this matter to assist with internal investigations and ensure that Tab Gallery fully complies with Singapore’s laws and regulations.

While the case is still ongoing, all matters of restitution or recovery must follow legal due process. Tab Gallery remains committed to assisting within the boundaries of the law and supporting the rightful course of justice.

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4. Our Commitment Going Forward

Tab Gallery is both a CaseTrust-Accredited Firm and an HDB-Licensed Renovation Contractor, maintaining a reputation built on integrity, compliance, and service quality.

In light of this incident, we have implemented additional internal safeguards, including:

•              Enhanced verification and approval procedures for all payment communications.

•              Mandatory dual-level checks between the design and finance departments before any payment request is issued.

•              Additional staff training on compliance, client communication, and fraud prevention.

•              Clearer customer-facing reminders through our receipts and onboarding materials to reinforce payment-verification steps.

We sincerely empathise with those affected by this individual’s actions and appreciate the public’s understanding that this was an isolated act of fraud by a single sales agent, and not a reflection of our company’s values or practices.

For any questions, or if you wish to verify payment details, please contact our team at:

Tel: 6916 0960

Email: hello@tabgallery.com.sg

Thank you for your continued trust and support.

— Management of Tab Gallery Group